Sunglass Hut

Reviews

• RP

  Ricky Phillips

  Aug 18, 2026
  1.0
  One of the worst customer service experiences of my life. Shocking attitude and lack of customer service from a supposed manager Helen. It’s no wonder they are 2.6 on trust Pilot. The only person of any use that I have dealt with in that business is Osian.
• TB

  Tracy Backler

  Aug 14, 2026
  4.0
  Great experience young lady that served us was brilliant, my only critism is that l had to buy the disply pair and buying expensive glasses l would have liked a pair no one else had tried on
• HC

  H C

  Aug 11, 2026
  1.0
  Bought a pair of Raybans from this store in 2025, I had an issue with the glasses in 2026 I looked for my emailed receipt and couldn’t find it, so I went back to the store to ask the assistants if they would look for it on there system, this is what it tells you to do on there website. The sales assistant who served me had no interest in helping me at all, her attitude towards me was bad and she couldn’t get me out of the store quick enough! She then told me the issue I have with the glasses might not fall under the warranty? I since have spoken to there customer service and they have offered to fix the glasses as they are still under warranty! I won’t be going back to store in the Trafford centre again.
• MJ

  Mark Jones

  Jul 21, 2026
  5.0
  Excellent service. Polite and knowledgeable in-store staff who helped me pick out a set of sunglasses.
• HJ

  Haritha Jennis

  May 27, 2026
  1.0
  I had a very disappointing experience at this store on 27-5 26. When we entered, the two lady staff members did not greet us or acknowledge us at all. We spent quite a while looking at different sunglasses brands, but no one came to assist us. Their attitude throughout the visit felt rude and unprofessional. We also noticed an option advertised in the store that mentioned customers could use a face app to help find the right shade and frame shape. When we asked for assistance with this, we were simply told that the lady who usually does it was not there. That was the only response we received, and the staff present made no effort to help us further.The Prada section was locked, so I asked one of the staff members if I could try on a pair. She simply unlocked the section and walked away immediately without offering any help or assistance.What made the experience worse was that we noticed them helping other customers nearby while completely ignoring us. Honestly, the behaviour felt discriminatory and racist, which made us feel very uncomfortable and unwelcome in the store. Even after such poor service, we still ended up buying a pair of glasses. However, the overall experience was so unpleasant that we would never want to visit this store again

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